Privacy Policy

Last updated: March 3, 2026

Your privacy matters to us. This Privacy Policy explains how Deeply ("we," "us," or "our") collects, uses, and protects your personal information when you use our relationship health assessment platform.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Assessment Responses: Answers you provide during relationship health assessments, including self-reported relationship data across 7 dimensions.
• Profile Information: Optional details such as relationship duration and preferences.

Information Collected Automatically

• Usage Data: Pages visited, features used, and interaction patterns.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and referring URLs.

2. How We Use Your Information

We use your information to:

• Deliver personalized relationship health assessments and reports.
• Identify your Relationship Step and bottleneck dimensions.
• Generate actionable plans and recommendations.
• Match you with vetted coaches, therapists, or programs through DeeplyTrusted (only when you opt in).
• Improve our assessment methodology and platform.
• Communicate important updates about your account or our service.

3. How We Protect Your Information

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• Assessment responses are stored separately from personally identifiable information.
• We conduct regular security audits and vulnerability assessments.
• Access to user data is strictly limited to authorized personnel on a need-to-know basis.

4. Data Sharing

We do not sell your personal information. We may share data only in the following circumstances:

• With Your Consent: When you choose to connect with a DeeplyTrusted professional, we share relevant assessment insights to improve your experience.
• Service Providers: Trusted third parties who help us operate our platform (hosting, analytics), bound by strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.

5. Your Rights

You have the right to:

• Access your personal data and assessment history.
• Correct inaccurate information.
• Delete your account and all associated data.
• Export your assessment reports.
• Opt out of non-essential communications.

To exercise any of these rights, contact us at privacy@deeply.com.

6. Data Retention

• Active account data is retained for as long as your account exists.
• Assessment data may be retained in anonymized, aggregated form for research purposes.
• Upon account deletion, all personally identifiable data is permanently removed within 30 days.

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Deeply is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@lovedeeply.com
• Website: https://lovedeeply.com/